Measuring and Seeking to Improve Member Satisfaction

HOOPP contracts Pollara Strategic Insights to conduct quarterly client satisfaction surveys of members, pensioners and employers. The survey results are used to measure HOOPP's performance in service and communications and to identify ways for HOOPP to improve the quality of the experience.

Privacy

Pollara Research is bound by both a confidentiality agreement with HOOPP and by the code of conduct for professional research firms, which exceeds privacy legislation requirements. They will not share any HOOPP client information with any other organization. And, the client’s identity is never revealed to HOOPP in the survey responses. The results are reported in aggregate only, so the client who responds can be assured their responses are anonymous.

Your feedback helps HOOPP improve

Participating in this type of survey is optional. HOOPP and the research firm do, however, strongly encourage people to participate because your responses provide HOOPP with valuable feedback that we use to improve performance moving forward.

We welcome your feedback on these surveys.