** ARCHIVED ITEM **

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Hay Research to carry out client research for HOOPP

Hay Research International has been hired by HOOPP to conduct research to measure client satisfaction – to help us improve client service and communication efforts.

Hay started their work recently, carrying out focus groups or telephone interviews with small numbers of members, pensioners, and employers. Beginning in January, and then quarterly, there will be surveys of samples of members, pensioners, and employers.

If you are contacted by Hay your participation is completely voluntary but we do ask that you consider taking the time to participate to help HOOPP better serve you.

Should you have any questions about the research, please send an e-mail to info@hoopp.com; be sure to mention the word “survey” in the subject line.

December 2006

Archive of past Primer items